The Vermont Public Safety Communications Task Force has released a report calling for critical upgrades to the state’s emergency communications systems, particularly in how emergency dispatch calls are handled. The report suggests reducing the number of call centers, upgrading outdated technology, expanding cellular coverage, and implementing a more robust training program to address staff shortages and meet modern standards for operations and security.
Established in 2023, the task force aims to implement a reliable, secure, and interoperable Statewide Public Safety Communication System that is universally accessible and sustainably financed. Barbara Neal, statewide director for 911 systems in Vermont and co-chair of the task force, highlighted opportunities for better integration between the 911 system and dispatch centers to improve operational efficiency and technical capabilities.
The report recommends reducing the number of dispatch centers from 37 to six, as 90% of centers are currently understaffed. This understaffing increases the need for call transfers, causing delays in emergency response. Additionally, the report highlights the challenges faced in rural areas with limited cell coverage, affecting the ability to pinpoint caller locations and maintain stable connections during emergencies.
The task force is gathering public feedback on the report’s recommendations, with public sessions scheduled for later this month. While no decisions have been made yet, the focus is on improving emergency communication systems across the state to ensure better accessibility and response times for residents.
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