Step With Hope, an organization aiding communities affected by Russian occupation in Ukraine, relies on volunteers to support local government-based centers operating in exile. These centers, located in Ukraine-controlled territories, serve residents evacuated from occupied cities. Utilizing technologies like Telegram, WhatsApp, and a customized chatbot provided by the Center for Humanitarian Technology, Step With Hope is able to efficiently provide aid to thousands of families weekly.
The chatbot streamlines the aid request process, saving time and ensuring an organized and dignified distribution of resources. Step With Hope aims to offer long-term support, using a CRM system to track the needs of families over time. Additionally, the organization collaborates with other groups like the Mennonite Central Committee and the Ukraine Trust Chain to amplify its relief efforts and provide psychological support to both adults and children.
By leveraging digital tools and partnerships with other organizations, Step With Hope is able to efficiently and effectively provide aid to those in need. The organization’s focus on long-term support and dignity for the people they serve sets them apart in their humanitarian efforts in the war-torn regions of Ukraine. Through collaboration and innovative use of technology, Step With Hope continues to make a positive impact on the lives of those affected by conflict and displacement.
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