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The O’Fallon Police Department in St. Charles County is leading the way in incorporating artificial intelligence technology into their 911 dispatch center. Developed by GovWorx, CommsCoach is a tool that assesses dispatcher performance by collecting information from 911 calls, radio traffic, and call notes to develop a score based on the questions asked during the call.
The technology is designed to ensure dispatchers are consistently asking the necessary questions to prepare police officers for the scene they are arriving on, ultimately keeping both the caller and the public safer. Dispatchers receive their score and a transcript of their communication within 15 minutes of the call, allowing them to review and improve their performance. CommsCoach also offers a training component where dispatchers can practice answering simulated calls based on real information, providing a more realistic and valuable learning experience.
Founders of GovWorx, Alex Montgomery and Scott MacDonald, emphasize the importance of supporting and preparing dispatchers in their challenging roles. By using CommsCoach, dispatchers can build confidence, improve their skills, and ensure crucial information is gathered effectively during emergency calls.
The implementation of artificial intelligence technology in the O’Fallon Police Department’s dispatch center marks a significant advancement in enhancing the efficiency and effectiveness of emergency response. With CommsCoach, dispatchers can better serve their communities and assist law enforcement in taking necessary action during critical situations.
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