American Airlines is rolling out new boarding technology at over 100 airports nationwide before Thanksgiving to improve the boarding process and prevent passengers from cutting in line. The technology has already been tested at a few airports and has received positive feedback from customers and workers. The new system alerts gate agents when passengers board before their assigned group and allows them to rejoin the line at the appropriate time. This helps reduce congestion and confusion at the gates, as well as providing more insight to the agents on the number of customers in each boarding group.
The airline plans to expand the technology to more hubs and airports, including the busiest airport in the world, Hartsfield-Jackson International Airport in Atlanta. American Airlines is expecting to fly nearly 8.3 million people across over 77,000 flights during the Thanksgiving holiday period. The use of this new technology is aimed at improving the overall travel experience for passengers and making the boarding process more efficient.
Overall, American Airlines’ new boarding technology is being implemented to streamline the boarding process, reduce congestion at gates, and provide a more organized and efficient experience for passengers during the busy holiday travel season. This move reflects the airline’s commitment to enhancing customer satisfaction and improving operational efficiency.
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