American Airlines has implemented new boarding technology in over 100 U.S. airports to prevent passengers from boarding out of turn. This technology alerts gate agents if a passenger tries to scan their boarding pass before their assigned group is called, ensuring a more orderly boarding process. After successful tests in three locations, passengers and American employees have responded positively to the new system.
Analysts believe this move by American Airlines is aimed at reducing frustration among travelers who witness line cutting at airports. However, concerns have been raised about the potential inconvenience for passengers split across different boarding groups. The technology is designed to maintain order without causing embarrassment, as the alert is discreet.
This new technology comes just before the peak Thanksgiving travel period, which may challenge airport employees as they adapt to the system. It is anticipated that other airlines may follow suit in implementing gate-control technology to address the issue of line cutting at airports.
Overall, the introduction of this new boarding technology by American Airlines is seen as a positive step towards improving the boarding process and ensuring that passengers wait their turn to board. By preventing line cutting and bringing order to the boarding process, American Airlines hopes to create a more seamless and stress-free experience for travelers.
Source
Photo credit sjvsun.com
